Corrections policy

Factual errors happen. When they do, we correct them publicly, explain what changed, and update the date on the affected page. This page describes what qualifies as a correctable error, how to submit one, what the process looks like, and what corrections do and do not change.

What qualifies as a factual correction

A correctable factual error is any verifiable mistake in:

• A pricing figure, plan name, or plan limit.
• A feature description, integration name, or integration depth.
• A compliance claim (BAA availability, data-retention term, certification status).
• A date, version number, or product specification.
• A vendor’s legal name, jurisdiction, or founding information.
• Any other factual statement that a vendor, reader, or third party can refute with documentation we can verify.

Opinion, editorial framing, recommendations, scores, and ranked-pick status are not factual errors and are not subject to the corrections process. Vendors may dispute editorial conclusions, but a dispute is not the same as a correction.

How to submit a correction

Email editor@theaiagentreport.com with the subject line Correction request. Include:

• The URL of the page you believe contains the error.
• A quote of the specific sentence or passage that is incorrect.
• What you believe is correct.
• A link to documentation, a public source, or other verifiable evidence.

You can also use the contact form and select “Correction to a published review” from the inquiry type menu.

What happens after you submit

We respond within five business days to acknowledge the submission and tell you whether we are investigating.

If we confirm the error, we aim to publish a correction within ten business days of confirmation. Complex errors involving vendor re-testing, re-scoring, or legal review may take longer; we will tell you if that is the case.

If we do not confirm the error, we will tell you why and what evidence we weighed.

How corrections are displayed

Confirmed factual corrections are made in place. The corrected text replaces the incorrect text, and a dated correction note is appended at the bottom of the affected section or at the end of the article. The note explains what changed.

We do not silently remove or rewrite material without a correction note. We do not delete articles to avoid corrections.

What corrections do and do not change

If a factual error directly affected a score, ranking, or recommended-pick selection, we re-score the affected dimension and update the ranking accordingly. We note the change and the reason in the correction log.

If a factual error did not affect any scored dimension, the correction fixes the text without changing the score or ranking.

Scores, rankings, recommendations, and editorial conclusions are not changed in response to vendor objections, commercial pressure, or disagreement with our methodology. Only verified factual errors trigger score or ranking changes.

Vendor factual replies

Vendors may submit a factual reply to a published review by emailing editor@theaiagentreport.com with the subject line Vendor factual reply.

A factual reply is a statement from the vendor clarifying a specific factual point in the review. Factual replies that contain verifiable documentation are treated as correction submissions and processed under this policy.

Factual replies are not editorial rebuttal rights. Vendors do not control our rankings, scores, recommendations, criticism, or editorial conclusions.

Material updates after publication

When a vendor ships a material product update after our review publishes — a new pricing tier, a new integration, a voice model change, a documented change in compliance documentation, or a change in hallucination behavior — we re-test the affected dimension on the next quarterly cycle and note the change with a dated update-log entry.

If the update is significant enough to affect our recommended-pick status, we update out of cycle and note the change immediately.

Contact

Corrections contact: editor@theaiagentreport.com

Subject line: Correction request